Engagement dashboard

David Ssemwanga · Kampala Main — live view of your customer conversations

Live· 09:39

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Customer sentiment

Across 26 customers in your book

Positive17
Neutral8
At Risk1
4% at risk or negative

Response times

Average time to answer a customer, last 7 days

No replies logged in the last 7 days yet.

Thread volume

New conversations and open backlog, last 14 days

No conversations in this period yet.

Average first response is measured from the customer's first message to your first reply (0 answered threads).